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Commonly Asked Questions

Ordering and payments

All ordering is processed online at www.nutritionkitchenuae.com. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).

Opening Hours

Our opening hours are Monday to Friday 7:30 am to 4:30 pm. Any emails/enquiries outside these hours will receive a response within the next business day. We will try our best to respond to any urgent enquiries.

We are closed on public holidays. No delivery will be made during these times.

Delivery

All our meals are delivered inside a thermal bag. We’ll charge a refundable deposit per order to cover the cost of these bags, which will be refunded upon successful return of all bags after you’ve received all of your meals.

Meals are delivered on a daily basis in the morning. You’ll have the opportunity to choose between two delivery windows, determined by your location (but broadly before or after 8am).

When placing your order, you’ll choose the first day you want to receive meals. As long as you order before our 12pm cut-off, you’ll be able to receive your first meals in 3 days time.

By default, we will deliver food for a minimum of 5 consecutive workdays up to a maximum of 20 consecutive workdays. However, you may choose not to receive meals on any given day. Simply remove the meals from the chosen day before placing your order.

You may also choose to only have one meal on certain days. For each day you only have one meal, we will charge a small daily delivery fee of 5 AED to help cover our logistics costs.

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays.

Change and cancellation policy

We will try to accommodate any change or cancellation requests, however this will be at our discretion. Refunds will be transferred back to the PayPal account or credit card that was used to place the order. There will be AED 50 admin fee for any cancellations.

72 hours prior notice required for any changes, or else refund will not be applicable.

Please email us at info@nutritionkitchenuae.com or WhatsApp us on +971 52 732 5544.


Before you order

  1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
  2. If you need to receive the food at certain time, please contact us to discuss before placing the order. We will try our best however we can’t guarantee specific delivery windows.
  3. We can deliver to different addresses within the week, but please let us know in advance by adding your request in the Notes section.
  4. You are able to customize which days you receive your order/ how many meals you receive each day by adjusting the number next to each meal. Note that you are only charged for the meals you've selected and the minimum order is 5 meals

Where does the food come from?

At Nutrition Kitchen, we have full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

Eco-friendly boxes

  1. Our meal boxes are made from sugar cane and 100% bio-degradable.
  2. Our bags are made from recycled paper and we encouraged our customers to re-use them whenever possible.

Can I modify the dish to accommodate my allergies and food preferences?

It is not possible to remove certain ingredients from our dishes, and unfortunately we won’t be able to accommodate allergic requirements or additional food preferences.

If you'd like to avoid a certain ingredient, you can remove the meal by selecting 0 next to the meal (the meal will not be charged or delivered). You can double up on another meal that day by selecting 2 next to the meal.

What kind of food do you offer?

As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

How do you calculate your macros?

Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com.

Ordering

Ordering and payments

All ordering is processed online at www.nutritionkitchenuae.com. Customers are billed directly on the website and CPJ International Ltd will be the name of the company that appears on the payment records (bank statements).

Delivery

All our meals are delivered inside a thermal bag. We’ll charge a refundable deposit per order to cover the cost of these bags, which will be refunded upon successful return of all bags after you’ve received all of your meals.

Meals are delivered on a daily basis in the morning. You’ll have the opportunity to choose between two delivery windows, determined by your location (but broadly before or after 8am).

When placing your order, you’ll choose the first day you want to receive meals. As long as you order before our 12pm cut-off, you’ll be able to receive your first meals in 3 days time.

By default, we will deliver food for a minimum of 5 consecutive workdays up to a maximum of 20 consecutive workdays. However, you may choose not to receive meals on any given day. Simply remove the meals from the chosen day before placing your order.

You may also choose to only have one meal on certain days. For each day you only have one meal, we will charge a small daily delivery fee of 5 AED to help cover our logistics costs.

When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.

No deliveries during public holidays.

Before you order

  1. Please make sure the starting date of the package and the meals option are correct as we may not be able to change the order after it is placed.
  2. If you need to receive the food at certain time, please contact us to discuss before placing the order. We will try our best however we can’t guarantee specific delivery windows.
  3. We can deliver to different addresses within the week, but please let us know in advance by adding your request in the Notes section.
  4. You are able to customize which days you receive your order/ how many meals you receive each day by adjusting the number next to each meal. Note that you are only charged for the meals you've selected and the minimum order is 5 meals.

Nutrition

Will I get results from Nutrition Kitchen?

Our meals are designed to be satiating and nutrient dense meaning that you will help retain lean tissue whilst keeping hunger at bay.

Where does the food come from?

At Nutrition Kitchen, we have full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.

What kind of food do you offer?

As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.

All our meals are ready to be consumed and we recommend reheating the food from 2 – 3 minutes or depending on your preference.

How do you calculate your macros?

Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com

Delivery

How do I update my address?

Please log-in to your account and update delivery information in the “manage my account” page. The address inputted here will be the default delivery address for all subsequent orders

Can I have my order delivered to multiple addresses during the same week?

We can deliver to different addresses within the week, but please let us know in advance by adding your request in the Notes section. Please WhatsApp us on +971 52 732 5544.

My order didn’t arrive this morning

Please WhatsApp us on +971 52 732 5544 and we will investigate your issue

Payment

How do I view my invoices?

You can view all of your previous payments in the “manage my account” page

How do I update my billing information?

Log-in to your account and click Edit Info. You can then click edit payment information, which will be processed through your Shopify account.

Please reach out to us at info@nutritionkitchenuae.com if you have any difficulties

Modifying Orders

Change and cancellation policy

We will try to accommodate any change or cancellation requests, however this will be at our discretion. Refunds will be transferred back to the PayPal account or credit card that was used to place the order. There will be AED 50 admin fee for any cancellations.

72 hours prior notice required for any changes, or else refund will not be applicable.

Please email us at info@nutritionkitchenuae.com or WhatsApp us on +971 52 732 5544.

Can I modify the dish to accommodate my allergies and food preferences?

It is not possible to remove certain ingredients from our dishes, and unfortunately we won’t be able to accommodate allergic requirements or additional food preferences.

If you'd like to avoid a certain ingredient, you can remove the meal by selecting 0 next to the meal (the meal will not be charged or delivered). You can double up on another meal that day by selecting 2 next to the meal.

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