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Frequently asked questions
Where does the food come from?
At Nutrition Kitchen, we have full control on our meals, ranging from sourcing, preparation and cooking. Our meals are prepared in a state of the art kitchen by chefs trained professionally in technique and hygiene.
What kind of food do you offer?
As you can see by our menus we offer a wide range of cuisines from Western to Indian food. Our philosophy is that the key to sustaining a balanced macro nutrient diet is to keep it fun and exciting. Nobody wants to live off of chicken breast and steamed vegetables forever.
Delivery
All our meals are delivered inside a thermal bag. We’ll charge a refundable deposit per order to cover the cost of these bags, which will be refunded upon successful return of all bags after you’ve received all of your meals.
Meals are delivered on a daily basis Monday-Friday. You’ll have the opportunity to choose between multiple delivery windows, determined by your location (but broadly before or after 8am).
When placing your order, you’ll choose the first day you want to receive meals. As long as you order before our 12pm cut-off, you’ll be able to receive your first meals in 3 days time.
By default, we will deliver food for a minimum of 5 consecutive workdays up to a maximum of 20 consecutive workdays. However, you may choose not to receive meals on any given day. Simply remove the meals from the chosen day before placing your order.
You may also choose to only have one meal on certain days. For each day you only have one meal, we will charge a small daily delivery fee of 5 AED to help cover our logistics costs.
When using our services to order food delivery, you are receiving the services of a self-employed (independent contractor) delivery driver/ runner.
No deliveries during public holidays.
Change and cancellation policy
We will try to accommodate any change or cancellation requests, however this will be at our discretion. Refunds will be transferred back to the PayPal account or credit card that was used to place the order. There will be AED 50 admin fee for any cancellations.
72 hours prior notice required for any changes, or else refund will not be applicable. Changes should be requested by 12 noon 3 days in advance.
Please email us at info@nutritionkitchenuae.com or WhatsApp us on +971 52 732 5544.
Can I modify the dish to accommodate my allergies and food preferences?
It is not possible to remove certain ingredients from our dishes, and unfortunately we won’t be able to accommodate allergic requirements or additional food preferences.
If you'd like to avoid a certain ingredient, you can swap the meal or remove the meal by selecting 0 next to the meal (the meal will not be charged or delivered).
How do you calculate your macros?
Our macros are calculated using macro nutrients on raw ingredients in our customized macro calculator. Our macro data comes from nutritiondata.self.com